Refund & Cancellation Policy
Last Updated: July 2026
At QuickLink Limo, we strive to provide reliable, premium executive transportation services. We understand that plans can change, and this policy outlines how cancellations and refunds are handled for all bookings made through our website, dispatch team, or any authorized booking platform.
1. Standard Cancellation Timeframes
Our cancellation windows and associated fee structures are designed to ensure vehicle availability and respect our chauffeurs’ schedules:
| Cancellation Window | Cancellation Fee | Refund Amount |
|---|---|---|
| 24+ hours before pickup | None | 100% Full Refund |
| 6 to 24 hours before pickup | 25% of total | 75% Refunded |
| Less than 6 hours before pickup | 50% of total | 50% Refunded |
| No-show | 100% of total | No Refund |
No-Shows: If a passenger fails to appear at the designated pickup location within 15 minutes of the scheduled time (or within 30 minutes for airport pickups), the booking will be considered a no-show and no refund will be issued.
2. Deposit Payments & Discounts
- Deposits: If a booking with a required advance deposit is cancelled, the cancellation fee is calculated based on the total booking amount, not just the deposit. If the cancellation fee exceeds the deposit already paid, the remaining balance will be charged to the payment method on file. If the fee is less than the deposit, the difference will be refunded.
- Promotional Discounts: If a promotional code or discount was applied, the refund amount will be based on the actual amount paid after the discount—not the original quoted price. Promo codes are non-transferable and cannot be reinstated after a cancellation.
3. Service Disruptions & Flight Delays
- Flight Monitoring: For airport pickup services, QuickLink Limo actively monitors your flight status. If your flight is delayed, we will adjust your pickup time accordingly at no extra charge. If your flight is cancelled entirely, please notify us immediately to reschedule or cancel your booking without penalty.
- Severe Weather: In the event of severe weather conditions, road closures, or other extraordinary circumstances beyond our control that prevent safe transport, clients may reschedule at no additional charge or receive a full refund.
- Service Failure: If QuickLink Limo fails to provide the reserved vehicle at the confirmed time and location due to our own operational error, the client will receive a full refund regardless of the cancellation timeline.
4. Booking Modifications
Customers may modify their booking (including pickup time, destination, or vehicle type) at no additional charge if the modification is requested at least 6 hours before the scheduled pickup. Modifications requested within 6 hours of pickup are subject to fleet availability and may incur additional charges based on the requested changes.
5. Refund Processing
Refunds are processed within 5–10 business days from the date the cancellation is confirmed. Refunds will be issued directly to the original payment method used at the time of booking. Please allow additional time for your bank or credit card provider to post the refund to your account ledger.
6. Disputes & Contact Information
If you believe you are entitled to a refund that has not been processed, or if you wish to dispute a cancellation fee, please contact our management team. All disputes will be reviewed and a formal response will be provided within 3 business days.
QuickLink Limo
Phone: +1 (240) 606-9000
Email: quicklinkluxury@gmail.com